Privacy Policy

Last updated: 22 July 2026

Pharmacy Weight Loss Plymouth | GPhC Registered Online Pharmacy | GPhC No. 9012511

Last updated: July 2026

We are committed to protecting your personal data and respecting your privacy. This policy explains how Pharmacy Weight Loss Plymouth collects, uses, and safeguards your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Pharmacy Weight Loss Plymouth is a GPhC registered online pharmacy weight loss clinic (GPhC No. 9012511) serving patients in Plymouth, UK. We act as the data controller for the personal information you provide to us.

2. Data We Collect

To provide our pharmacy and weight loss services safely and effectively, we may collect the following information:

• Personal details: Full name, date of birth, address, and contact information
• Health information: Medical history, current medications, weight, BMI, and relevant clinical data
• Payment information: Billing details processed securely through our payment provider
• Account information: Login credentials and consultation records
• Technical data: IP address, browser type, and website usage data collected via cookies

3. How We Use Your Data

Your personal and health data is used to:

• Assess your suitability for weight loss treatments and provide clinical consultations
• Dispense and dispatch approved medications, typically within 1 working day of pharmacist approval
• Maintain accurate patient records as required by pharmacy regulations
• Process payments and manage your account
• Communicate with you regarding your orders, treatment, or any clinical concerns
• Comply with our legal and regulatory obligations as a GPhC registered pharmacy

We process health data under the lawful basis of providing healthcare services and, where required, with your explicit consent. We will never use your data for marketing purposes without your permission.

4. Cookies

Our website uses cookies to improve your browsing experience and help us understand how our site is used. Cookies are small text files stored on your device. We use:

• Essential cookies: Required for the website to function correctly
• Analytical cookies: Help us understand visitor behaviour to improve our services
• Preference cookies: Remember your settings and choices

You can control or disable cookies through your browser settings at any time. Please note that disabling essential cookies may affect the functionality of our website.

5. Third-Party Sharing

We do not sell or rent your personal data. We may share your information with trusted third parties only where necessary:

• Delivery providers: To dispatch your medication securely to your address
• Payment processors: To handle transactions safely and securely
• Healthcare professionals: If clinical escalation or referral is required for your safety
• Regulatory bodies: Including the GPhC or NHS, where we have a legal obligation to do so

All third parties we work with are required to handle your data securely and in line with UK data protection law.

6. Data Retention

We retain patient records in line with NHS and GPhC guidance, typically for a minimum of eight years for adults. Payment records are kept in accordance with financial regulations. We will securely delete your data once it is no longer required.

7. Data Security

We take the security of your personal data seriously. Our systems use encryption, secure servers, and access controls to protect your information from unauthorised access, loss, or disclosure.

8. Contact Us

If you have any questions about this privacy policy, wish to access, correct, or request deletion of your personal data, or have any data-related concerns, please contact us. We aim to respond to all data-related enquiries within 48 hours.

Pharmacy Weight Loss Plymouth
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

If you are dissatisfied with how we have handled your data, you have the right to raise a concern with the relevant data protection authority in the United Kingdom.